Refund policy

Right of cancellation
You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must send us (R&K Commerce UG (limited liability), Senefelderstraße 74B, 70176, Stuttgart, Germany - info@stanbarry.com) a clear statement (e.g. per Post) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the delivery of goods,

• which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312 g Para. 2 No. 3 BGB),
• which can spoil quickly or whose expiry date would soon be exceeded (§ 312 g Para. 2 No. 3 BGB),
• which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
• if these were inseparably mixed with other goods after delivery due to their nature (§ 312 g Para. 2 No. 4 BGB).

Non-returnable items:

• Products made individually for you
• Hygiene items such as earrings or similar

We reserve the right to charge a fee of up to 20% of the purchase price for unaccepted goods. This fee covers the administration costs, repackaging of the goods and the restocking costs incurred by the return shipment.

Special notes
If you finance this contract with a loan and revoke it later, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation.

return address

You can find the return address in the imprint. Please do not send goods back to us without prior agreement, as they may have to be sent back to another shipping warehouse.

Return shipping costs

You, the customer, bear the direct costs of returning the goods.

If you, the customer, refuse the package when the deliverer tries to deliver it or if you do not pick it up when it is delivered to the collection center or packing station, we will calculate the return shipping costs incurred.

In addition, we charge a processing fee of 20% of the purchase price if the package is refused. This also applies to uncollected parcels in the collection center or the Packstation.

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